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Month: April 2016

With the rise of social media and increased competition across so many industries, we have seen a considerable shift in the traditional approach to customer service. In the past, the focus was all about the end result. So much attention was given to such things as average call handling time, and moving through the calls […]

Skype is an invaluable tool for any business, with benefits in both cost and performance. It is important to understand these benefits to identify the best solutions for your business. Benefit 1: Clarity Any user of VoIP (Voice over Internet Protocol) phone systems appreciates call clarity. The scratchy audio of conventional phones (even landlines) is […]

When it comes to determining an exact dollar amount to spend on IT outsourcing, keep a number of key factors in mind. For starters, there is no “right” or “wrong” answer to the question of “how much should I spend?” Every company has its own unique goals that need to be addressed by this decision. […]

Of all the annoyances in the world – and there are many – robocalls, those telephone calls made to you by a recording, have to rank among the most obnoxious. After all, if someone is trying to convince you to buy a product or service, make a donation or give them your vote, the very […]

In 2015, I witnessed numerous, high-profile cyber attacks. It began with the pilfering of tens of millions of social-security records at a major health insurer. Then I noticed infiltrations of major global hospitality firms and hotel chains such as Hyatt Starwood and Hilton following these attacks. I expect the attacks to become more frequent, farther […]

Warning to Window users with QuickTime installed on their computers–uninstall it, now. Clients on our managed IT services agreements currently have this addressed.  Questions?  Call us immediately. According to a statement issued by the U.S. Department of Homeland Security Computer Emergency Readiness Team: “Computers using unsupported QuickTime software may increase risks from viruses and other […]

Originally released all the way back in 1990, Microsoft Office evolved from its simple origins into the dominant productivity suite on the planet. According to research conducted by Softpedia, there were over a billion Microsoft Office users worldwide as of 2012 – many of whom were business users. There are a wide range of different […]

Earlier in April, the FBI warned that a group of foreign government-backed hackers known as APT6 has been compromising commercial and governmental networks and stealing information from them since 2011. This surprising news, revealed in an alert the agency issued, stated that these groups are still continuing their activities even after it was discovered that […]

If you are like most people, you don’t even know that Facebook contains a secret message folder. No, this secret message folder is not the same as the “Others” message folder that is often overlooked for months on-end, as emails from senders languish unread because you forget to check them. Instead, this secret message folder […]

Creating a password is not as easy as it has been in the past. People today are forced to make stronger passwords and keep track of several different ones. While this may seem complicated, it is important to create a strong password so that your information can be kept safe and secure. Use these tips […]

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