There are two routes to add an email account in Microsoft Outlook. One route is through Outlook itself, the other is by using the Mail applet found in the Control Panel. Sometimes, specifically when adding an Exchange account after you already have a different account, Outlook will tell you that you cannot add that account type while Outlook is running. This is where the Mail applet comes in.

You may have experienced the E-Mail Account Setup Wizard if you have ever logged on to a PC for the first time, and started Outlook for the first time. This is the only time that Outlook will allow you to add an Exchange account. I’ll start off with that.

 

♦

Please see the bottom of the page if you have already been using Outlook.

♦

Starting Outlook for the first time

♦

1. The Outlook First-Run E-Mail Account Setup Wizard: Choose Yes and click Next

2. Choose Manually configure server settings or additional server types and click Next

3. Choose Microsoft Exchange and click Next

4. Enter the server name – KC01-ECAS-S02.KCDATACENTER.NET – and your username. Click More Settings.

♦

Note that your username may not match your email address or real name. Please contact our help desk (913-541-0001 x 5) if you do not know what it is.

5. In the More Settings options, click the Connection tab, check the box next to Connect to Microsoft Exchange using HTTP and click the Exchange Proxy Settings… button.

6. Type in mykcmail.com in the first box under Connection Settings and choose Basic Authentication under Proxy Authentication Settings then click OK twice. You may receive the message “Outlook must be restarted for settings to take effect” It is safe to click OK and ignore it.

7. Back at the Add New E-mail Account window, click Check Name. You will be prompted to authenticate to our server.

8. Enter your Username in the format This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Note that your Username may not match your E-mail address. Enter your password in the Password box, then click OK.

9. If authentication is successful, your name will be underlined in the User Name box. Click Next, then click Finish.

Adding an Exchange Account when you have previously used Outlook

♦

When you have already been using Outlook with another account, a POP account for example, Outlook will give an error message if you try to add an Exchange account from within it (Tools -> Account Settings -> New…). In order to get around this you must exit Outlook, look in the Start Menu and go to the Control Panel, then open the Mail applet. Each version of Windows (XP/Vista/7) looks slightly different when finding this option. It is easiest to locate it in Control Panel when in Classic View (Windows XP / Vista), or Small Icon View (Windows 7).

♦

The Mail applet should look like this:

1. Click E-mail Accounts, then New…

♦

2. Follow steps 2 – 9 above.